1. Agreement to Terms
By accessing or using CrewOS ("Service"), operated by FoundryOS ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you and the Company. By creating an account, accessing the Service, or using any feature of CrewOS, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Description of Service
CrewOS is an industry-agnostic crew and contractor operations SaaS platform delivered as a mobile-first progressive web application (PWA). The Service provides tools for scheduling, timeclock and attendance tracking, compliance document management, invoicing, expense tracking, financial reporting, client and site management, and a crew portal for subcontractors and crew members. Account owners select an industry template at signup that seeds default configuration, site fields, picklists, and operational defaults for their organization. The Service is provided on a subscription basis across multiple plan tiers.
3. Eligibility
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. By using CrewOS, you represent and warrant that you meet these eligibility requirements. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.
4. Account Registration and Security
To access the Service, you must create an account by providing accurate and complete information, including your email address, name, company name, and a password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised. Passwords are stored using industry-standard hashing and are never stored in plaintext.
5. Subscription Plans and Billing
CrewOS is offered across the following subscription tiers: Free ($0/month), Starter ($49/month), Pro ($99/month), and Enterprise (custom pricing). Each tier provides different feature access, usage limits, and capabilities as described on our pricing page. Paid subscriptions are billed monthly through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis. You may upgrade, downgrade, or cancel your subscription at any time through your account settings. Downgrades take effect at the end of the current billing period. We reserve the right to modify pricing with 30 days' prior written notice. No refunds are issued for partial billing periods unless required by applicable law.
6. Crew Portal and Invited Users
Account owners may invite subcontractors, crew members, and other personnel ("Crew Members") to access a limited Crew Portal within the Service. Crew Members may view assigned shifts, clock in and out, upload compliance documents, submit invoices, and view shift-related information. Account owners are responsible for ensuring that all Crew Members they invite are aware of and agree to these Terms. The account owner remains responsible for the actions of their Crew Members within the Service. Crew Member accounts are associated with the inviting organization and are subject to the plan limits of that organization's subscription.
7. Data You Provide
By using CrewOS, you may provide various types of data to the Service. For account owners, this includes business data such as client and site information, contracts, schedules, crew member records, compliance documents, invoices, expenses, financial records, and organization settings including branding, logos, and color preferences. For Crew Members, this includes personal information such as name, email, and phone number; timeclock data including clock-in and clock-out times and GPS coordinates if enabled by the account owner; compliance documents and uploaded files; shift photos; and profile information. You retain all ownership rights to the data you provide. By uploading or entering data, you grant us a limited, non-exclusive license to store, process, display, and transmit that data solely for the purpose of providing the Service to you.
8. Data Handling and Operational Data
CrewOS processes operational business data on your behalf, including but not limited to crew schedules, compliance documents, financial records, timeclock entries, and client/site information. All data is stored in a multi-tenant database with row-level security (RLS) ensuring strict tenant isolation. Your data is never shared with, sold to, or made accessible to other tenants or third parties except as required to provide the Service or as described in these Terms. We implement industry-standard security measures to protect your data, including encryption in transit and at rest. You are solely responsible for the accuracy, legality, and completeness of the data you provide, and for complying with any applicable data protection laws governing the personal information of your crew members and subcontractors.
9. AI-Powered Features Disclaimer
CrewOS integrates artificial intelligence features powered by Anthropic's Claude, available exclusively on the Pro tier and above. These features include a business assistant chatbot, receipt OCR (optical character recognition) for expense entry, and transaction categorization for financial records. AI-generated outputs — including extracted text, suggested categories, and assistant responses — are provided for informational and convenience purposes only. They may contain errors, inaccuracies, or incomplete information. You are solely responsible for reviewing, verifying, and validating any AI-generated output before relying on it for business decisions, financial reporting, compliance obligations, or any other purpose. We make no representations or warranties regarding the accuracy, completeness, or reliability of AI-generated outputs.
10. Industry Templates
CrewOS provides industry templates that seed default configuration, site field definitions, picklists, and operational defaults when you create an account. These templates are provided as a convenience to help you get started quickly. Templates do not constitute industry-specific advice, regulatory guidance, or compliance assurance. You are solely responsible for customizing your configuration to meet your specific business requirements, industry regulations, and applicable legal obligations. We make no representations that any template is complete, current, or suitable for your particular use case.
11. Acceptable Use
You agree to use CrewOS only for lawful purposes and in accordance with these Terms. You shall not: (a) use the Service to store, transmit, or process any data that is unlawful, fraudulent, defamatory, or violates the rights of any third party; (b) attempt to gain unauthorized access to other tenants' data, the Service's infrastructure, or related systems; (c) reverse engineer, decompile, or disassemble any part of the Service; (d) use the Service to send spam, phishing attempts, or unsolicited communications; (e) use automated scripts or bots to access the Service except through our documented APIs; (f) upload malware, viruses, or other harmful code; (g) misrepresent your identity or affiliation; (h) sublicense, resell, or redistribute the Service without our prior written consent; or (i) use the Service in a manner that could damage, disable, overburden, or impair our servers or networks.
12. Intellectual Property
The Service, including all software, design, text, graphics, logos, icons, and other content (collectively, "CrewOS Content"), is the property of FoundryOS and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose during your subscription. This license does not grant you any ownership rights in the Service or CrewOS Content. You retain all intellectual property rights in the data you provide to the Service.
13. Third-Party Services
CrewOS relies on the following third-party services to provide its functionality: Supabase for database, authentication, and file storage; Stripe for payment processing and subscription billing; Resend for transactional email delivery; Vercel for application hosting and serverless functions; and Anthropic Claude for AI-powered features (Pro tier only). Your use of CrewOS may be subject to the terms and policies of these third-party providers. We are not responsible for the availability, performance, or practices of any third-party service. In the event that a third-party service becomes unavailable or changes its terms, we may modify or discontinue affected features of the Service with reasonable notice.
14. Compliance and Regulatory Responsibility
CrewOS provides tools for managing compliance documents, tracking expiry dates, and sending reminders. However, the Service is not a substitute for professional legal, regulatory, or compliance advice. You are solely responsible for determining which compliance requirements apply to your business, ensuring that all required documents are collected and up to date, meeting all applicable labor laws, employment standards, and workplace safety regulations, and complying with data protection laws governing the personal information of your crew members and subcontractors. CrewOS does not verify the validity, authenticity, or legal sufficiency of any compliance documents uploaded to the Service.
15. Financial Data Disclaimer
CrewOS provides tools for invoicing, expense tracking, financial reporting, and profitability analysis. These tools are provided for operational convenience and informational purposes only. The Service is not a substitute for professional accounting, tax, or financial advisory services. Financial reports, calculations, and AI-categorized transactions generated by the Service may contain errors and should be independently verified. You are solely responsible for the accuracy of your financial records and for meeting all applicable tax, reporting, and accounting obligations.
16. GPS and Location Data
If enabled by the account owner, CrewOS may collect GPS location data from Crew Members at clock-in and clock-out events. Account owners are solely responsible for informing their crew members that location data is being collected, obtaining any required consent under applicable privacy and employment laws, and using collected location data in compliance with all applicable regulations. Location data collection is optional and can be disabled at any time by the account owner through the Service's settings.
17. Service Availability and Modifications
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. For material changes that significantly affect your use of the Service, we will provide reasonable advance notice via email or in-app notification. Continued use of the Service after any modification constitutes your acceptance of the updated Terms.
18. Termination
You may terminate your account at any time by contacting us or through your account settings. We may suspend or terminate your access to the Service at our sole discretion, without prior notice, if we reasonably believe you have violated these Terms or for any other reason, including inactivity, non-payment, or legal compliance requirements. Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period (not exceeding 90 days) following termination to allow you to export your data upon request. After this retention period, we may permanently delete all data associated with your account.
19. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY DATA, REPORTS, OR AI-GENERATED OUTPUTS PROVIDED THROUGH THE SERVICE.
20. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FOUNDRYOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).
21. Indemnification
You agree to indemnify, defend, and hold harmless FoundryOS and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) the data you provide to the Service, including any personal information of crew members or subcontractors; (e) your use of or reliance on AI-generated outputs; or (f) any dispute between you and your crew members, subcontractors, clients, or other third parties related to your use of the Service.
22. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of competent jurisdiction located in British Columbia, Canada. You irrevocably consent to the personal jurisdiction and venue of such courts. Before initiating any formal legal proceeding, you agree to first attempt to resolve the dispute informally by contacting us at [email protected].
23. Severability and Waiver
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of FoundryOS.
24. Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
FoundryOS — Email: [email protected]